Shipping policy
SHIPPING POLICY
Last updated: 20 May 2026
At Mallet & Plane we aim to make delivery straightforward and transparent. The information below explains how orders are processed, dispatched and delivered.
Order Processing
Orders placed before 3:00pm (UK time) on a working day are typically processed the same day.
Orders placed:
- after 3:00pm
- on weekends
- on public holidays
will generally be processed on the next working day.
Once your order has been dispatched, you will receive an email confirmation containing tracking details where available.
Delivery Times
Delivery times shown on product pages are estimates and are intended as guidance only.
Different products may use different delivery partners depending on the type, size and supplier location.
Typical delivery ranges are:
In-stock furniture
- Approximately 2–7 working days
Larger furniture and specialist courier deliveries
- Approximately 5–10 working days
Lighting and home accessories
- Approximately 3–10 working days
Delivery times can occasionally vary due to:
- supplier availability
- courier delays
- seasonal demand
- severe weather
- circumstances outside our control
Made-to-Order Products
Made-to-order items begin production shortly after your order is placed.
Estimated lead times:
Production
- Approximately 6–8 weeks
Delivery
- Approximately 8–12 weeks from ordering
Estimated timescales are provided as guidance only and may occasionally vary.
Back Ordered Products
Some products may temporarily become unavailable and available to purchase on back order.
Estimated fulfilment:
- Approximately 8–12 weeks
Where significant delays occur, we will make reasonable efforts to keep you informed.
If you have any questions regarding back ordered items please contact:
Delivery Areas
Free delivery is available to most UK mainland addresses.
Some areas may require additional delivery charges including:
- Northern Ireland
- Scottish Highlands
- Scottish Islands
- Isle of Man
- Channel Islands
- Offshore locations
- Selected remote postcode areas
Examples of postcode areas that may require additional charges include:
BT, HS, IM, IV, JE, GY, KA27–28, KW, PA20–78, PH, TR21–25 and ZE.
If you are unsure whether delivery restrictions apply, please contact us before ordering.
International Delivery
Selected products may be available for delivery outside the United Kingdom.
International delivery availability varies depending on:
- product type
- dimensions
- destination
Please contact:
for a quotation before ordering.
Access Advice
Customers are responsible for ensuring products can fit through:
- entrances
- hallways
- staircases
- doorways
- lifts
Product dimensions are available on product pages where possible.
If you are uncertain whether an item will fit into your property, we are happy to provide access guidance before purchase.
Please contact us through live chat or:
Failed Deliveries
You must be available to receive deliveries where required.
If delivery cannot be completed because of:
- access restrictions
- refusal of delivery
- missed delivery arrangements
- inaccurate information provided at checkout
any reasonable costs incurred in returning the item may be deducted from any refund amount.
Tracking Your Order
Once your order has been dispatched you will receive tracking information where available.
Please allow up to 48 hours for tracking updates to become active.
You may also contact us via live chat or email for order updates.
If you believe your order has been delayed, please contact:
P.O. Boxes
We do not ship to P.O. Boxes.
Returns and Refunds
For information regarding cancellations, returns and refunds, please see our Refund Policy.