Privacy policy

Mallet & Plane Privacy Policy

Last updated: 20 May 2026

1. Who We Are
Mallet & Plane Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.



Registered Office
Mallet & Plane Ltd
205 Lavender Hill
London SW11 5TB
United Kingdom

Company No. 12017219
VAT Reg No. GB397835530
Registered in England

Privacy contact: [info@malletandplane.com]

2. Information We Collect
We may collect:
• Name, billing and delivery address
• Email address and telephone number
• Order and transaction details
• Payment information (processed securely by payment providers)
• Device and browser information
• IP address and approximate location information
• Website activity and browsing behaviour
• Marketing preferences
• Customer reviews and feedback
3. How We Use Information
We use information to:
• Process and fulfil orders
• Deliver products and services
• Provide customer support
• Improve website functionality and user experience
• Personalise content and recommendations
• Measure advertising performance
• Prevent fraud and misuse
• Meet legal and accounting obligations
• Send marketing communications where permission exists
4. Cookies, Analytics and Advertising
Mallet & Plane uses cookies and similar technologies to improve website functionality and understand how visitors use our site.

Cookies may be used for:
• Essential website functions
• Shopping cart functionality
• Analytics and performance monitoring
• Advertising and remarketing
• Preference settings

Our website may use services including:
• Shopify platform technologies
• Google Analytics
• Google Ads and Google Shopping
• Google Enhanced Conversions
• Google Consent Mode
• Omnisend email marketing services
• Judge.me review services

You can manage cookie preferences through our cookie banner and browser settings.

Blocking certain cookies may affect website functionality.
5. Sharing Information
We may share information with trusted providers including:
• Website and ecommerce providers
• Payment processors
• Delivery and fulfilment providers
• Marketing platforms
• Analytics providers
• Customer communication providers
• Review platforms

Information is shared only where necessary to provide services or meet legal obligations.
6. International Transfers
Some service providers may process information outside the United Kingdom. Where this occurs we use appropriate safeguards to protect personal information in accordance with UK data protection law.
7. Data Retention
We retain information only for as long as necessary for:
• Order fulfilment
• Tax and accounting requirements
• Legal obligations
• Fraud prevention
• Legitimate business purposes
8. Your Rights
Under UK GDPR you may have rights including:
• Right of access
• Right to correction
• Right to deletion
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent where applicable
9. Do Not Track
Some browsers provide "Do Not Track" settings. Because no universal standard exists, our website may not respond directly to such signals. You may manage privacy preferences through cookie controls and browser settings.
10. Complaints
If you have concerns regarding our handling of personal information, please contact us.

You also have the right to complain to the Information Commissioner's Office (ICO):
https://ico.org.uk/make-a-complaint/
11. Changes
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology or business practices.